Scalability In B2B SaaS Buyer Schooling Applications


Why You Want To Say Goodbye To Personalized Content material

Scaling a B2B SaaS product to achieve bigger audiences is important to companies trying to develop. And whereas it is simple to agree {that a} buyer training technique must be scalable too, it is simply as straightforward to fall into the lure of eager to please your strategic accounts with a completely customizable studying expertise. Nevertheless, as a way to attain a bigger viewers along with your program, you want to take action with out incurring important extra prices. Whereas custom-made content material might seem to be one of the simplest ways to ship personalised training, it may really hinder scalability and make it tougher to take care of the standard of the product.

By specializing in creating standardized, modularized content material that may be simply up to date and tailored to fulfill the wants of various audiences, companies can be sure that they will deal with a rise in demand with out sacrificing high quality or incurring important extra prices like extra headcount. On this article, we’ll discover why constructing a scalable, generic buyer training program is crucial for B2B SaaS merchandise and why companies must say goodbye to personalised content material.

The Disclaimer

Sure, typically you should create custom-made content material. The argument shouldn’t be that custom-made content material is dangerous, however that it’s much less necessary than scalable content material, and that you just usually sacrifice scalability whenever you elect to customise. Customizability is extra sustainable if in case you have a supply of fact to iframe content material from, or if you happen to use a CCMS (Part Content material Administration System). Nevertheless, if you happen to rely closely on SCORM recordsdata or on importing native content material, you may rapidly create extra work than your crew can handle.

Why B2B SaaS Buyer Schooling Applications Fall Prey To Customizing Content material

Whereas it is pretty apparent recommendation to construct in a scalable vogue, sometimes, it is the groups with a customer-facing output that know greatest implement scalable practices; that means technical writers, assist groups, and product and improvement. Nevertheless, as a result of buyer training groups don’t at all times match neatly into one practical space of an organization, they usually fall into areas that aren’t historically chargeable for producing content material, equivalent to buyer success or operations departments. Whereas these could also be opportune departments by which to develop buyer training groups, they usually have misaligned views on the necessity to standardize and scale versus the necessity to please particular person accounts. So as to higher align your crew’s strategic positioning inside your division, be ready to clarify the deserves of a standardized program over a extremely custom-made different.

Some Elements To Think about When It Comes To Your B2B SaaS Buyer Schooling Program

1. Time And Assets

The obvious cause custom-made content material shouldn’t be scalable is that you should expend extra assets as your buyer base grows. Extra prospects equal extra content material, which equals extra headcount. It is not essentially a nasty factor to have a bigger crew, however greater groups create structural inertia, or the elevated issue to adapt to vary or right course.

2. Consistency

By growing a scalable generic buyer training program, you’ll be able to be sure that all prospects obtain the identical data and coaching. Extra importantly, your inner crew develops a shared writing type, shared requirements of high quality, and a standard understanding of your group’s processes. Plus, when one individual leaves, the remainder of the crew can extra simply accommodate their workload.

3. Priority

As soon as you’ve got began creating customized content material, you’ve got set their expectations as to the extent of customization they will ask for. It’s way more troublesome to backpedal and cease providing custom-made content material after you’ve got already set the precedent for purchasers. Fairly than saying, “We will not assist customizations,” strive engaging your prospects along with your current program.

4. Flexibility

A scalable generic buyer training program might be simply up to date and tailored to modifications in your services or products choices, trade developments, or buyer wants. This flexibility can assist be sure that your prospects have entry to up-to-date data and coaching. When dozens of custom-made variations of content material exist, updating content material according to product updates turns into a titanic endeavor. Furthermore, you lose the chance to extend the usual of high quality of your content material.

5. Price-effective

Creating a scalable generic buyer training program might be less expensive than creating custom-made content material for every buyer. By making a program that may be delivered to a big viewers, you’ll be able to leverage economies of scale and scale back your total prices. If a custom-made content material technique creates a variable price for your online business, a scalable technique creates a single, mounted price.


Making a scalable, generic buyer training program is crucial for B2B SaaS merchandise trying to develop and prepare bigger audiences. Whereas it is comprehensible to wish to present custom-made content material to strategic accounts, it is necessary to contemplate the potential hindrance to scalability and the extra prices which may be incurred. Creating standardized, modularized content material that may be simply up to date and tailored to fulfill the wants of various audiences is the important thing to making sure scalability and sustaining high quality. Buyer training groups ought to align their strategic positioning inside their departments and be ready to clarify the deserves of a standardized program over a extremely custom-made different.

Groups may also profit from making a resolution process for selecting which content material to create to swimsuit the wants of their viewers. By doing so scalably, companies can enhance their effectivity, flexibility, and cost-effectiveness, whereas making certain consistency and sustaining the standard of their services or products.


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