What you informed us: 2022 shopper survey


2022 Customer satisfaction survey recap

The voice of the client is a key device in serving to ExamOne

Thanks to the hundreds of shoppers who participated in our annual buyer satisfaction Survey, which targeted on questions on our protection, high quality, and help.

The voice of the client is a key device in serving to ExamOne tailor our providers and options to finest meet shoppers’ wants. We obtained over 500 written feedback — thanks for taking the time to share how you feel. We sit up for implementing some constructive adjustments as a direct results of your enter.

You informed us we’re sturdy in these areas:

  • Being aware of your questions and issues
  • Delivering help by means of our gross sales representatives and account managers
  • Offering worth in our services and products

 You informed us there are alternatives for enchancment in these areas:

  • Having extra appointment instances obtainable for shoppers
  • Scheduling appointments takes too lengthy in sure areas

Subsequent steps

ExamOne groups rigorously evaluate this data and develop motion plans to deal with the areas you informed us have been necessary to you. Up to now, shopper suggestions has led to enhancements in our scheduling instruments, standing updates, and examiner recruiting.   

For 50 years, ExamOne has been serving to insurers and people full the life insurance coverage software course of with ease. Listening to immediately from you about what’s working nicely and what wants enchancment helps make us stronger as a company.


Please enter your comment!
Please enter your name here